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Contact Us

To ask questions or receive answers visit Garland eAssist.

For water and wastewater maintenance, emergency service, taste and odor concerns call 972-205-3210 or waterops@garlandtx.gov.  We are available 24 hours/day, 7days/week, 365 days of the year.

For Water Utilities Administration call 972-205-3210, or fax to 972-205-3242.

Utility Customer Service

  • If you are in need of  Utility Billing/Credit Information call 972-205-2671 or visit Utility Billing/Credit Information. Walk-in service is available Monday to Friday 8 a.m. to 5 p.m. at the Duckworth Utility Service Building, 217 N. Fifth St.
  • The Garland Utility Payment Drive Thru is open Monday to Friday 7 a.m. to 6 p.m. at 717 W. State St. The Drop Box is available at any time and is located in the far left lane of the Drive Thru. 
  • Utility Reconnect Services After Hours are Monday to Friday 5 p.m. to 7 p.m. and Saturday 9 a.m. to 12 p.m.
  • For Emergency Power Outage call 972-205-3000 (24 Hours) or visit Garland Power and Light.
  • Click here to report current water restriction violation

Managing Director of Water and Wastewater Utilities
Wes Kucera

Water/Wastewater Administrator
Robert Ashcraft

Wastewater Operations Manager
Brent Erickson

Water Operations Compliance Manager
Charles Messer

Public Education Specialist
Paula Breysacher