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Contact Us

To ask questions or receive answers visit Garland eAssist.

For water and wastewater maintenance, emergency service, taste and odor concerns call 972-205-3210 or waterops@garlandtx.gov.  We are available 24 hours/day, 7days/week, 365 days of the year.

For Water Utilities Administration call 972-205-3210, or fax to 972-205-3242.

Utility Customer Service

  • If you are in need of  Utility Billing/Credit Information call 972-205-2671 or visit Utility Billing/Credit Information. Walk-in service is available Monday to Friday 8 a.m. to 5 p.m. at the Duckworth Utility Service Building, 217 N. Fifth St.
  • The Garland Utility Payment Drive Thru is open Monday to Friday 7 a.m. to 6 p.m. at 717 W. State St. The Drop Box is available at any time and is located in the far left lane of the Drive Thru. 
  • Utility Reconnect Services After Hours are Monday to Friday 5 p.m. to 7 p.m. and Saturday 9 a.m. to 12 p.m.
  • For Emergency Power Outage call 972-205-3000 (24 Hours) or visit Garland Power and Light.
  • Click here to report current water restriction violation

Managing Director of Water and Wastewater Utilities
Wes Kucera

Water Utilities Director
Robert Ashcraft

Wastewater Operations Manager
Brent Erickson

Water Operations Compliance Director
Charles Messer

Environmental Outreach Coordinator
Lorrie Reeves